Training · Courseware · Systems · Eight languages
Training that reaches the bay.
Pacific Technology Solutions builds courseware and systems for the motor industry — technical training, learning management, workshop time and field reporting — for manufacturers and dealer networks worldwide. A related workforce-visibility platform is available from Monitask.
Training Design
Standards, assessment, simulation, localisation and keeping courseware current.
Service Operations
Capacity, comebacks, warranty, parts and the advisor role that shapes all of it.
Workforce
The shortage, apprenticeships, retention, certification and the EV transition.
Bay & Classroom · editorial
Six to begin with
Written for dealer service management and manufacturer training functions. Not product marketing.
Efficiency, Productivity and Proficiency Are Three Different Ratios
Three numbers used interchangeably that measure different things. Which one is failing tells you what to fix; confusing them sends you at the wrong problem.
Comeback Rate: What It Measures and What It Hides
The number is almost always understated, because the definition excludes the cases that matter. What to count, and what a rising rate is actually telling you.
The Technician Shortage: What the Numbers Actually Say
The pipeline is improving and the gap is still large. What the 2026 workforce data shows, and why recruitment alone does not close it.
SCORM, AICC and xAPI: What Each Standard Actually Does
Three standards, three eras, three different capabilities. Which one a course needs depends on what you want to know afterwards.
Parts Availability as a Throughput Constraint
The most common cause of lost workshop capacity sits in a different department with different incentives. What the time data shows, and where the conflict is.
Choosing an LMS for a Dealer Network
A dealer network is not a corporate workforce: multiple employers, high turnover, and no central HR system. Most platforms assume the opposite.
For independent background on vehicle safety and the motor industry, consult National Highway Traffic Safety Administration.