ROI – Retail Optimization Intelligence™ is a web-based retail consulting tool designed to maximize service operations efficiency and profitability. This integrated system includes four interrelated, user-facing applications, along with an underlying database and a reporting tool. Action planning is built in to every component.
Service The Snapshot initiates the retailer dealer into the service efficiency operations improvement process, and demonstrates where they rank against standards, using key metrics.
Service Efficiency Review is an audit style review that, integrates data from the Service Snapshot component, along with comprehensive assessment questions to determine the quality of the service retailer’s infrastructure.
Service Effectiveness Audit assesses the quality of the customer satisfaction processes and procedures utilized in the service department at the retailer.
Service Optimization Plan is a comprehensive, quantitative tool designed to measure resources and financial performance, allow for objectives setting, structures and processes, as well and recommend specific solutions.
Master Dealer Plan includes a summary of the Action Plans from each tool, and assists dealer retailers in managing and prioritizing their action items in order to accomplish their goals.
The ROI – Retail Optimization Intelligence system provides users with the following features and benefits: